Frequently asked questions to help you buy a voucher, a gift box or an item - EVERNESS HOTEL & RESORT
Are gift boxes sent immediately after purchase?
Yes, your gift box is sent immediately after purchase in digital format. You can also receive a gift pouch version at your home with EVERNESS HOTEL & RESORT.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. The boxes are available in digital version or as a gift pouch delivered to your home, with flexible booking for the beneficiary at EVERNESS HOTEL & RESORT.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can send the gift check directly to the recipient without them seeing the amount. To do this, select the 'Hide the amount' option when placing your order at EVERNESS HOTEL & RESORT.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send your gift box by email, by mail, or to pick it up directly on site when placing your order. Digital delivery is immediate, while the gift pack version is shipped to your home. These options are available for all gift boxes from EVERNESS HOTEL & RESORT.
Can I buy multiple gift boxes online for different people?
You can purchase multiple gift boxes online for different recipients, each customized to your liking. The boxes are sent in digital format immediately, and a gift envelope version can be delivered to your home, for a gift to offer at EVERNESS HOTEL & RESORT.
How do I create a group fund and invite people?
To create a kitty and offer a gift box, select the dedicated option during your purchase on our website. You can then invite participants by email or via a shareable link. Take advantage of this opportunity to offer an unforgettable stay at our EVERNESS HOTEL & RESORT.
How can I choose the amount for a gift card?
The EVERNESS HOTEL & RESORT gift boxes are available in predefined amounts, ranging from 179 CHF to 360 CHF. You can choose the amount that fits your budget from the options offered, each including specific services such as hotel nights, massages, or access to wellness areas.
How can I log in to my account?
To access your account on our gift box store, enter your email address and password on the login page. If you have forgotten your password, use the reset option to create a new one. Enjoy your shopping experience at EVERNESS HOTEL & RESORT.
How can I empty my cart?
To empty your cart, go to the top right of the page and click on the cart icon, then on the 'Empty Cart' button to delete everything. You can then continue shopping in our official EVERNESS HOTEL & RESORT store.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple EVERNESS HOTEL & RESORT gift boxes at the same time, they will all be included in your order.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the concerned item. You can also empty your entire cart using the dedicated option, at our establishment EVERNESS HOTEL & RESORT.
How do I purchase or give a gift box?
To offer an EVERNESS HOTEL & RESORT gift box, select the box of your choice, add it to your cart, and complete your order. You can customize the box with a message before sending it to your recipient.
Can we give a gift certificate and let the recipient choose the experience?
Yes, you can offer a gift box and let the recipient choose their experience. They can select from our various offers, such as wellness stays, duo massages, or escape games, at our EVERNESS HOTEL & RESORT establishment.
Can I modify or cancel my order?
Modifications or cancellations of your order depend on the specific conditions of each gift box. Cancellation of a reservation made with a gift box is possible according to the conditions specified at the time of purchase, in our establishment EVERNESS HOTEL & RESORT.
Is the gift box customer service reachable by email?
You can email us with any questions regarding your gift box. We commit to responding within 48 business hours at our establishment, EVERNESS HOTEL & RESORT.
Is the gift box customer service reachable by phone?
The customer service of EVERNESS HOTEL & RESORT is reachable by phone from Monday to Friday, 9 AM to 6 PM. You can also email us or use our online form for any questions regarding your gift box.
Can I check the status of my gift box online?
You can check the status of your gift box online via your personal space on our website. Log in with the credentials provided at the time of purchase to access this information at our establishment, EVERNESS HOTEL & RESORT.
Is there an online chat available for questions about gift boxes?
An online chat is available on our website to answer your questions about gift boxes. Opening hours are indicated on the contact page of our establishment, EVERNESS HOTEL & RESORT.
Is there a dedicated customer service for gift boxes?
Our customer service team is at your disposal for any questions regarding your gift box. You can reach us by phone, email, or through our online form for personalized assistance at EVERNESS HOTEL & RESORT.
Is there a dedicated FAQ for gift boxes?
This FAQ will guide you in using your gift box for a wellness experience or a unique getaway at the EVERNESS HOTEL & RESORT. You will find practical information about booking, validity, and included services, such as access to the outdoor pool in season or the Everness Wellness facilities.
Is spa access included in my gift box?
Access to the Everness Wellness spa is included in certain gift boxes, such as the Well-Being Stay with massage or the Well-Being Stay with wellness, for a 90-minute session upon reservation. Check the details of your gift box to confirm this service at our EVERNESS HOTEL & RESORT establishment.
Does the recipient of a gift box have access to the same services as other customers?
Yes, the recipient of a gift box has access to the same services as other guests of the EVERNESS HOTEL & RESORT, subject to the specific conditions of each box. The services include access to the outdoor pool in season, the fitness room, and the Everness Wellness according to the terms specified in the box.
Is the detail of the services included in my gift box specified?
The details of the services included in your gift box are specified in the package description you received. You will find the inclusions such as the overnight stay in the room, the activities offered, and access to facilities like the pool or the fitness room. All this information is valid for your stay at the EVERNESS HOTEL & RESORT.
Is parking included in my gift box?
Parking is not included in the EVERNESS HOTEL & RESORT gift boxes.
Is breakfast included in my gift box?
Most of our EVERNESS HOTEL & RESORT gift boxes include a buffet breakfast, but this depends on the chosen package. To check the included amenities, please refer to the details of your gift box.
Is special attention given to the recipient of a gift box?
EVERNESS HOTEL & RESORT prepares special attention for gift box beneficiaries, with a 'Terroir' room welcome and services tailored to each package, such as duo massages or themed games.
Is a welcome drink included in my gift box?
Your gift box at EVERNESS HOTEL & RESORT includes a welcome drink upon your arrival in the 'Terroir' room.
Should we bring towels to the Spa?
Towels are provided by the establishment upon your access to the Everness Wellness. Access is valid for a 90-minute session by reservation, subject to availability, at our EVERNESS HOTEL & RESORT.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can certainly purchase multiple gift boxes for your employees and customize them according to your needs. Decreasing rates apply for large quantity purchases, with a customized quote based on the volume ordered at our establishment, EVERNESS HOTEL & RESORT.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes for your clients and send them directly, either in digital format or paper format. The boxes are customizable according to your preferences and you benefit from the best rate by purchasing directly from our official EVERNESS HOTEL & RESORT store.
Do you offer preferential rates for bulk purchases?
Volume discounts are available for large purchases, with a customized quote based on the ordered volume at EVERNESS HOTEL & RESORT.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer custom solutions for corporate committees, with preferential rates and customization options for your gift boxes. Packages tailored to your needs are available, including wellness stays, couple's massages, or fun experiences like escape games, at our EVERNESS HOTEL & RESORT.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on your gift box, provide your order number and the new contact details. The email address associated with your gift box will be updated according to the conditions of our establishment, EVERNESS HOTEL & RESORT.
How can I leave a review for my gift box?
You can share your feedback about your stay by logging into your customer account. Access to the Everness Wellness is valid for a 90-minute session upon reservation and subject to availability, and the EVERNESS HOTEL & RESORT establishment is open every day between 9 AM and 10:30 PM.
How can I contact the store?
Our opening hours and contact details are available on our website. You will also find an online form to contact us directly at our establishment, EVERNESS HOTEL & RESORT.
Is there a dress code for the gift box?
The dress code at EVERNESS HOTEL & RESORT is smart casual. You can enjoy the outdoor pool in season and the fitness room with appropriate attire for these activities.
From what age can I get a treatment?
The minimum age to receive a treatment is generally 18 years. The EVERNESS HOTEL & RESORT gift boxes include massages and wellness sessions suitable for adults.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, it is necessary to book your dates at the EVERNESS HOTEL & RESORT establishment. The boxes include specific services such as massages or games, access to which is subject to availability and requires a reservation.
How can one access the hotel from the airport?
To reach the hotel from the airport, you can choose a taxi transfer or public transportation. The EVERNESS HOTEL & RESORT is located in Chavannes-de-Bogis, near Geneva, making travel convenient.
Is the establishment accessible to people with reduced mobility?
The accessibility of EVERNESS HOTEL & RESORT for people with reduced mobility depends on the available facilities. For a comfortable and suitable stay, we recommend checking the specific amenities offered by the hotel.
Are pets allowed in the establishment?
The EVERNESS HOTEL & RESORT accepts pets under specific conditions. It is advisable to check these conditions directly with the hotel to ensure that your four-legged companion is welcome.
Where can I find the menus?
The menus of the restaurants at EVERNESS HOTEL & RESORT are available on the establishment's website. You can view them directly online to discover the options offered.
What are the hours of operation?
The Everness Wellness hours are open every day from 9 AM to 10:30 PM, with 90-minute sessions by reservation. The outdoor pool is available seasonally, while the fitness room is always accessible at our EVERNESS HOTEL & RESORT establishment.
Is there parking available near the establishment?
EVERNESS HOTEL & RESORT offers free private parking for its guests, located right next to the establishment.
What are the delivery methods for gift boxes/vouchers?
The EVERNESS HOTEL & RESORT gift boxes are available in digital version or in a gift pouch. You can choose to receive them immediately by email or have them delivered to your home.
Is postal delivery offered?
Yes, we offer mail delivery of our gift boxes. You can choose between immediate digital delivery or a gift pouch version at home, for our establishment EVERNESS HOTEL & RESORT.
In addition to gift boxes, is it possible to order or have items delivered?
We offer only gift boxes for stays and wellness experiences at the EVERNESS HOTEL & RESORT. These boxes include overnight stays in rooms, massages, access to the pool and fitness room, as well as fun activities like escape games. For additional items, you can consult the conditions of the EVERNESS HOTEL & RESORT establishment.
Is the gift box available in physical format?
Yes, our EVERNESS HOTEL & RESORT gift boxes are available in physical format. You can also choose a digital version for immediate sending, or opt for a gift pouch delivered to your home.
Is the box presented in a neat packaging?
Yes, our gift boxes are carefully wrapped to offer an elegant and neat presentation. You can choose between immediate digital delivery or a gift pouch version delivered to your home, for an even more pleasant gifting experience at EVERNESS HOTEL & RESORT.
Is the gift box available in a digital format (e-gift box)?
Yes, you can choose a digital gift box and receive it immediately by email for instant redemption. The recipient can then book their dates directly with EVERNESS HOTEL & RESORT.
Can the gift box be sent directly to the recipient?
You can send the gift box directly to the recipient when placing your order on our website. The box is sent in digital format immediately, and a gift envelope version can be delivered to your home. Take advantage of this convenient option to offer an unforgettable stay at our EVERNESS HOTEL & RESORT.
Do you deliver gift boxes internationally?
The EVERNESS HOTEL & RESORT gift boxes are delivered internationally. Shipping costs and delivery times vary depending on the destination, and the lucky recipient can book their dates directly with the establishment.
What are the delivery times for gift boxes by mail?
Gift boxes are sent within 24 hours in digital format. The gift pouch version is delivered within 3 to 5 business days to the address of your choice. Take advantage of immediate delivery for a successful surprise with EVERNESS HOTEL & RESORT.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order. The boxes are sent in digital format immediately, and a gift envelope version can be delivered to your home according to standard delivery times, at our establishment EVERNESS HOTEL & RESORT.
Is express delivery available?
The delivery of your gift box is immediate in digital format. You can also choose a gift pouch version delivered to your home, according to the standard delivery times at EVERNESS HOTEL & RESORT.
How can I track my order?
You can track your order by logging into your account on our website. The sending of your gift box in digital format is immediate, and you have the option to receive a gift pouch version at your home. The beneficiaries of your gift boxes can book their dates directly with our establishment EVERNESS HOTEL & RESORT.
Can I receive my gift box by email or mail?
You can receive your gift box by email or by mail, depending on your preference. Digital delivery is immediate, while the gift pouch version is sent to your home. At EVERNESS HOTEL & RESORT, you benefit from secure and direct payment to the establishment.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by post is immediate for the digital version. If you choose a gift pouch version to your home, the delivery time is a few working days. At EVERNESS HOTEL & RESORT.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation, your gift box remains valid for a new reservation according to the conditions of the EVERNESS HOTEL & RESORT establishment.
Can my gift box be extended if not used?
The extension of your gift box depends on the establishment's conditions. At EVERNESS HOTEL & RESORT, you can benefit from an extension under certain conditions, particularly if your stay could not be carried out for unforeseen reasons.
Can my gift box be exchanged for another service?
Exchanging your gift box for another service is possible depending on availability and the conditions of the EVERNESS HOTEL & RESORT establishment. The boxes include wellness stays, duo massages, or fun experiences like escape games, and can be customized according to your wishes.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box depends on the conditions specified at the time of purchase. Our establishment, EVERNESS HOTEL & RESORT, offers wellness stays and unique experiences, such as escape games or duo massages, for unforgettable moments.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box depends on the conditions specified at the time of purchase. Access to the Everness Wellness is valid for a 90-minute session by appointment and subject to availability, every day between 9 AM and 10:30 PM, at our EVERNESS HOTEL & RESORT establishment.
Is there a cancellation period for gift box reservations?
The cancellation deadline for reservations made with a gift box depends on the conditions specified at the time of purchase. Access to the Everness Wellness is valid for a 90-minute session by appointment and subject to availability, every day between 9 AM and 10:30 PM, at our EVERNESS HOTEL & RESORT establishment.
Is it possible to reschedule without fees with a gift box?
Date change is possible according to availability and the reservation conditions of your gift box, directly with the EVERNESS HOTEL & RESORT establishment.
Can I convert my gift box into a gift card?
Gift boxes cannot be converted into gift checks. You can use them to book a wellness experience or a stay at our EVERNESS HOTEL & RESORT.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
For events like Valentine's Day, Christmas, or weddings, EVERNESS HOTEL & RESORT offers special gift boxes. Discover our online offers to find the one that suits the occasion.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
Discover our gift sets tailored for groups, birthdays, or friend gatherings, like our wellness stays or escape games, for a unique experience to offer at EVERNESS HOTEL & RESORT.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes offered by EVERNESS HOTEL & RESORT are official and guaranteed without intermediaries. You thus benefit from the best rates and secure payment directly with the establishment.
Are the services included in the gift boxes identical to those consumed on site?
The services included in the EVERNESS HOTEL & RESORT gift boxes are identical to those offered on-site, such as nights in a room, massages, or access to the pool and fitness center. The boxes also include unique experiences like mystery games, with specific conditions detailed for each offer.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
The exchange of services depends on the availability at our EVERNESS HOTEL & RESORT establishment. You can choose between a "Signature Everness" massage, relaxing or draining, according to your preferences and reservation conditions.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible for the purchase of a gift box at EVERNESS HOTEL & RESORT.
Is online payment secure?
Online payment on our website is fully secured to ensure the protection of your banking data. You thus benefit from the best rate directly from the EVERNESS HOTEL & RESORT establishment.
Is payment via group or shared payment possible?
Payment via group or shared methods is not currently available. You can pay for the gift box by credit card, bank transfer, or PayPal according to the options offered during your order at our establishment, EVERNESS HOTEL & RESORT.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to offer a unique experience at the EVERNESS HOTEL & RESORT. Each box allows you to enjoy an overnight stay, a massage, or a fun activity in our establishment, such as our escape game or access to the spa.
Is it possible to pay in installments?
Payment in installments is possible according to the order terms at EVERNESS HOTEL & RESORT.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon ordering. You will then receive a digital gift box immediately and a gift pouch version at your home, for a smooth and secure shopping experience at EVERNESS HOTEL & RESORT.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative order for their EVERNESS HOTEL & RESORT gift box purchases.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
At EVERNESS HOTEL & RESORT, all your payments are secured by a certified provider compliant with PCI DSS standards, ensuring the protection of your data.
When purchasing a gift box, do I keep the history of my orders?
You can view your order history in your customer account. The purchase and usage conditions for gift boxes are available at the time of order, in our establishment EVERNESS HOTEL & RESORT.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
You can pay for your gift box by credit card, PayPal, Apple Pay, or Google Pay. The payment terms are directly managed by our establishment, EVERNESS HOTEL & RESORT.
Can I receive an invoice after my purchase?
After purchasing a gift box, an invoice will be automatically sent to you by email. You can also find it in your customer account on the EVERNESS HOTEL & RESORT website.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box with a Visa, Mastercard, or American Express credit card. The payment is secure and goes directly to the establishment, with immediate digital delivery of the gift box. Take advantage of this offer at EVERNESS HOTEL & RESORT.
Can a promotional code be used?
You can use a promotional code when purchasing your gift box at EVERNESS HOTEL & RESORT. Simply check its validity and usage in the terms and conditions.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, we accept payments by credit card, PayPal, and bank transfer. You get the best rate by purchasing directly from our official EVERNESS HOTEL & RESORT store.
Do you accept vacation checks?
We accept vacation checks for the purchase of our gift boxes, according to the conditions of the EVERNESS HOTEL & RESORT establishment.
Is it possible to add a personalized message to the gift box?
You can add a personalized message to your gift box during your order, which will then be included with the shipment. Take advantage of this option to customize your gift at EVERNESS HOTEL & RESORT.
Can we add options to your gift box offers?
The EVERNESS HOTEL & RESORT gift boxes can be customized according to the available options. For example, you can choose between different types of massages for the 'DUO Massage' box or add activities like escape games for other offers.
Do you offer premium packaging for gift boxes sent by mail?
You have the option to choose a premium packaging to enhance your gift box when placing your order online, to send it by mail to your loved one. The sending of your gift box in digital format is immediate, and you can also receive a gift pouch version at your home, in our establishment EVERNESS HOTEL & RESORT.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box with a message to mark the special occasion, such as a birthday or a wedding. The gift boxes from EVERNESS HOTEL & RESORT are designed to offer a unique and memorable experience.
How do I request a refund for a gift box purchased online?
To request a refund for an online purchased gift box, have your order number and purchase conditions ready. Refunds are possible according to the conditions specified at the time of purchase at our establishment, EVERNESS HOTEL & RESORT.
If a paper gift box is lost, can you issue a new one?
In case of loss of your paper gift box, a duplicate can be sent to you subject to availability. This service is offered by our establishment EVERNESS HOTEL & RESORT.
Can partially used gift boxes be refunded?
Partially used gift boxes cannot be refunded at EVERNESS HOTEL & RESORT.
Is it possible to exchange a gift box for another of equivalent or higher value?
You can exchange a gift box for another of equal or greater value, subject to the establishment's conditions. The gift boxes from EVERNESS HOTEL & RESORT offer a unique experience, whether it's a wellness stay or an immersive adventure like the escape game 'The Secret of the Master Chocolatier'.
Does the right of withdrawal apply to the purchase of a gift box?
The EVERNESS HOTEL & RESORT gift box is non-refundable and non-exchangeable, as it is a service to which the right of withdrawal does not apply.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box already sent depends on the conditions specified at the time of purchase. At EVERNESS HOTEL & RESORT, the gift boxes are customizable and sent immediately in digital format, with a gift envelope version for home delivery.
What should I do if the received box is damaged or contains an error?
If your EVERNESS HOTEL & RESORT gift box is damaged or contains an error, please provide us with a photo of the box. We will process your request promptly according to the establishment's conditions.
Can I get a refund for a gift box if I change my mind after purchase?
The refund of a purchased gift box depends on the general terms and conditions of the gift box. These terms are specified at the time of purchase and are specific to our establishment, EVERNESS HOTEL & RESORT.
What happens if the recipient couldn't use the gift box before its expiration date?
If the gift box is not used before its expiration date, it can no longer be used. We recommend checking the establishment's conditions to know any possible extension options at EVERNESS HOTEL & RESORT.
Is a voucher issued if the gift box is not used?
If the gift box is not used, a credit may be issued according to the specific conditions of the EVERNESS HOTEL & RESORT establishment.
How can I redeem the cashback?
Your gift box is sent immediately in digital format after your purchase. The recipient can then book their dates directly with our establishment, EVERNESS HOTEL & RESORT.
What is the processing time for a refund after I make a request?
The refund processing times for a gift box purchased at EVERNESS HOTEL & RESORT depend on the specific conditions of the establishment. Refunds are processed within 14 days after the request is validated, according to the purchase terms and availability.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
The EVERNESS HOTEL & RESORT gift boxes are neither exchangeable nor refundable once purchased.
Are there any dates excluded for gift boxes?
Yes, certain dates may be excluded depending on the availability of the establishment. You will be able to check the available dates when making your reservation with the gift box at our EVERNESS HOTEL & RESORT.
Is booking with a gift box subject to availability?
The reservation with a gift box is subject to the availability of the EVERNESS HOTEL & RESORT establishment. To fully enjoy your stay, it is recommended to book your dates as early as possible.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new password, so you can fully enjoy your experience at EVERNESS HOTEL & RESORT.
Do I need the gift box number to make a reservation with a gift box?
To book with your gift box, have its number ready. This number is required to validate your reservation at EVERNESS HOTEL & RESORT.
Can I use my gift box on the weekend?
The use of your gift box on the weekend is possible depending on the availability at EVERNESS HOTEL & RESORT.
Can I use my gift box on holidays?
The use of your gift box at EVERNESS HOTEL & RESORT is possible on holidays, subject to availability. The boxes include services such as access to the outdoor pool in season and the fitness room, as well as fun activities like escape games.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box depend on the availability of the establishment. You can book your dates directly with the EVERNESS HOTEL & RESORT.
Can I book online with my gift voucher?
To book with your gift box, you can choose your dates directly with the EVERNESS HOTEL & RESORT establishment, which will welcome you to a peaceful haven between lake and mountain.
Can I make a reservation by phone with my gift box?
Booking by phone with a gift box is possible according to the conditions of the EVERNESS HOTEL & RESORT establishment.
Can I make a reservation by email with my gift box?
Email booking with a gift box is possible depending on the availability at the EVERNESS HOTEL & RESORT.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the conditions of the EVERNESS HOTEL & RESORT establishment.
Does my gift box cover the entire service?
Your gift box covers the service indicated on your exchange voucher, such as an overnight stay in a room, a massage, or participation in an escape game. Any additional charges or options, such as extra treatments or meals outside of the included services, are at your own expense. Access to the outdoor pool, fitness room, and Everness Wellness is included according to the conditions specified in your gift box, at our EVERNESS HOTEL & RESORT establishment.
Is my gift box personalized?
Your gift box is nominative, issued in the name of the beneficiary indicated at the time of purchase. For any changes, the conditions are specified at the time of purchase in our establishment EVERNESS HOTEL & RESORT.
Can my gift box be used all at once?
Yes, your gift box for EVERNESS HOTEL & RESORT can be used in a single instance. The terms of use are specified in the conditions of your gift box, including the booking of your stay and the included services such as massages or games offered.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid for one night's stay or a service at our EVERNESS HOTEL & RESORT establishment.
Is my gift box valid in only one establishment?
Your gift box is valid only for stays and services within our EVERNESS HOTEL & RESORT establishment.
Is an upgrade possible with an additional fee using my gift box?
The possibility of an upgrade depends on availability and the establishment's conditions. You can enjoy a night in a standard lake-view room or a double room with a buffet breakfast, depending on the chosen gift box, with access to the outdoor pool in season and the fitness room. To find out about upgrade options, check the conditions of your EVERNESS HOTEL & RESORT gift box.
Can someone else use my gift box?
The gift box you received is personal and for your exclusive use. It can only be used by you, in accordance with the terms of EVERNESS HOTEL & RESORT.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be required during your stay according to the conditions of your gift box. The terms are specified at the time of booking, at our establishment EVERNESS HOTEL & RESORT.
Is an ID required upon arrival when using a gift box?
Upon your arrival at the EVERNESS HOTEL & RESORT, you may be asked to present an ID to validate your reservation made with a gift box.
Do you accept pets?
The presence of pets is subject to the establishment's conditions. You can enjoy your stay in our peaceful and quiet haven, far from the city's hustle and bustle, within our EVERNESS HOTEL & RESORT.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher, log in to your account and select your stay dates. Access to Everness Wellness is valid for a 90-minute session upon reservation and subject to availability, every day between 9 AM and 10:30 PM. Enjoy your experience at EVERNESS HOTEL & RESORT.
Do I need to create a customer account to purchase a gift box?
It is not necessary to create a customer account to purchase a gift box. You can order as a guest and enjoy the services of our establishment, EVERNESS HOTEL & RESORT.
Is my gift card divisible? Can I use it multiple times?
Your gift certificate can be used in multiple occasions, subject to availability and the reservation conditions of EVERNESS HOTEL & RESORT.
What are the check-in and check-out times?
The check-in and check-out times are specified when you book your stay. You can enjoy your room from your arrival until your departure, respecting the hours indicated by our establishment, EVERNESS HOTEL & RESORT.
What services are included in a gift certificate?
The services included in your gift voucher depend on the chosen box set. For example, some include an overnight stay in a room with breakfast, massages, or access to the Everness Wellness, while others offer fun experiences like escape games. To make the most of your stay, check the details of your EVERNESS HOTEL & RESORT box set.
What is the difference between a gift box and a free amount voucher?
With a gift box, you enjoy a predefined experience such as an overnight stay or a massage, while a voucher with a free amount allows you to pay for a service of your choice. The gift boxes from EVERNESS HOTEL & RESORT include wellness stays, duo massages, or escape games.
Are the terms of use clearly stated?
The terms and conditions of our gift boxes are clearly stated on our website. You can view the details online before finalizing your purchase at our establishment, EVERNESS HOTEL & RESORT.
How do I use a gift box during booking?
To use your gift box, book directly with the establishment mentioning your unique code. Access to Everness Wellness is valid for a 90-minute session upon reservation and subject to availability, every day between 9 AM and 10:30 PM. Enjoy your stay at our EVERNESS HOTEL & RESORT.
Can the gift box be transferred to a third party?
You can gift the box to a third party by indicating this during the order. The recipient will then be able to book their dates at our establishment, EVERNESS HOTEL & RESORT.
Can the validity of a gift box be extended or renewed?
The extension or renewal of a gift box's validity depends on the establishment's conditions. At EVERNESS HOTEL & RESORT, we invite you to check the terms at the time of purchase to fully enjoy your experience.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the purchase conditions, at our establishment EVERNESS HOTEL & RESORT.
What is the validity period of a gift box?
The EVERNESS HOTEL & RESORT gift boxes are valid for one year from the date of purchase, giving you a year to plan and enjoy your stay.
Are children allowed?
The EVERNESS HOTEL & RESORT accommodates children, but it is recommended to check the specific conditions during booking.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
If the beneficiary does not spend the full value of the voucher, the remaining balance is lost. In case of exceeding the value, an additional payment is required, according to the conditions of the EVERNESS HOTEL & RESORT establishment.
Is the spa access private?
Access to the Everness Wellness spa is included in some gift boxes for a 90-minute session upon reservation, subject to availability. Check the details of the chosen gift box for EVERNESS HOTEL & RESORT.
What types of gift boxes do you offer?
We offer gift boxes for wellness stays, fun getaways with detective games, or couple's massages. Options include overnight stays in rooms with breakfast, access to the pool and fitness room, as well as wellness sessions at Everness Wellness. These experiences are available at our EVERNESS HOTEL & RESORT establishment.